This year, AI took over the corporate office. Every industry, sector, and department raced (or was pushed) to integrate AI into workflows in pursuit of productivity (if not cost-effectiveness). Throughout the year, CFO Brew collected insights from finance chiefs on how they deployed AI across software, processes, financial analysis, and auditing. There was one CFO who used gift cards to encourage creative AI use on their teams. Another had AI transform the finance workflow. We asked CFOs from a variety of companies and industries to tell us how they and their teams used AI this year. Here are the most revealing takeaways. Kelly Steckelberg, CFO of Canva For us, it has been a huge unlock. My team uses it every day to make our work smoother and faster, and it is helping us get through things that used to feel impossible…For example, we are now using AI to synthesize large datasets, stress test financial scenarios, and automate transaction processing and reconciliations. AI gets the heavy lifting started, which saves us a lot of time on manual tasks and gives the team more space to focus on the analysis that really needs human judgment. AI is not new for us at Canva...It has freed us up to focus on higher-value projects, and it has made me step back and think about what the finance team and systems of the future should look like. Michelle Chang, CFO of Zoom In our tax department, customers used to be calling in or writing in with all of these tax questions. And basically, we’ve used our virtual agent product from Zoom, which is essentially meant to be a customer support virtual agent to, in essence, answer these questions. We pointed them toward our own internal reference material. We obviously made sure there was a human in the loop and all of those things to get quality results. But we’ve taken down dramatically answering the same questions all the time. Now they’re much more able to look at the tax strategy of the company…I’m able to consume a lot more information so that I can come in and analyze with more of an outside-in perspective. Keep reading.—JK |