When it comes to AI in finance, the hype is hitting the fan. At the 2026 Gartner Finance Symposium/Xpo, VP analyst Clement Christensen described executives’ prevailing sentiment toward AI as “hopeful disappointment.” During a keynote session, he said “It sounds like this: ‘Yeah, we’ve seen some cool stuff, but it hasn’t translated into any ROI yet.’” “We’re in the trough of disillusionment,” his colleague and co-presenter, VP analyst Tamara Shipley, said, pointing to Gartner research that shows only one in three AI initiatives increases productivity, while just one in five leads to measurable ROI. Still, AI’s capabilities as well as companies’ willingness to embrace the technology have increased dramatically over the past year. “The maturity of the models and the tools that are available have exponentially increased,” Rajiv Ramachandran, SVP and CPO of invoice to pay at Coupa, told CFO Brew. He’s getting more granular questions from customers, he said, that suggest “they’re thinking about putting something into production, not thinking about ‘Hey, can I play around with this for another couple of weeks?’” But as companies move past the pilot stage, problems crop up. CFOs, consultants, and vendors who spoke with CFO Brew at Gartner described many AI growing pains. More on what CFOs are saying about the state of AI in finance.—CV |